Communication & Interpersonal Skills – Advanced
This is a powerful two day programme that will help you to understand and develop your relationships with others. Dealing with other people can sometimes be much more complicated than even the most sophisticated technical problem or business dilemma. But as with such problems and dilemmas, there are effective techniques you can use to manage your working relationships more successfully.
This 2 Day Interpersonal & Communication Skills workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation. The workshop will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.
2 Days
Upon completion of this programme, learners will be able to:
- Understand the difference between hearing and listening
- Know some ways to improve the verbal skills of asking questions and communicating with power.
- Understand what ‘non-verbal communication’ is and how it can enhance interpersonal relationships.
- Identify the skills needed in starting a conversation.
- Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
- Understand how seeing the other side can improve skills in influencing other people.
- Understand how the use of facts and emotions can help bring people to your side.
- Identify ways of sharing one’s opinions constructively.
- Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.
- Learn tips in making an impact through powerful first impressions.
- Understand what communication is
- Identify ways that communication can happen
- Identify barriers to communication and how to overcome them
- Develop their non-verbal and paraverbal communication skills
- Use the STAR method to speak on the spot
- Listen actively and effectively
- Ask good questions
- Use appreciative inquiry as a communication tool
- Adeptly converse and network with others
- Identify and mitigate precipitating factors
- Establish common ground with others
- Use “I” messages
Getting Started
Icebreaker
Workshop Objectives
Verbal Communication Skills
Listening and Hearing: They Aren’t the Same Thing
Asking Questions
Communicating with Power
Non-Verbal Communication Skills
Body Language
The Signals You Send to Others
It’s Not What You Say, It’s How You Say It
Making Small Talk and Moving Beyond
The Four Levels of Conversation
Moving the Conversation Along
Asking for Examples
Using Repetition
Using Summary Questions
Asking for Clarity and Completeness
Remembering Names
Creating a Powerful Introduction
Using Mnemonics
Uh-Oh…I’ve Forgotten Your Name
Influencing Skills
Seeing the Other Side
Building a Bridge
Giving In Without Giving Up
Bringing People to Your Side
A Dash of Emotion
Plenty of Facts
Bringing It All Together
Sharing Your Opinion
Disagreeing Constructively
Building Consensus
Negotiation Basics
Preparation
Opening
Bargaining
Closing
Making An Impact
Creating a Powerful First Impression
Assessing a Situation
Being Zealous without Being Offensive
Understanding Communication Barriers
An Overview of Common Barriers
Language Barriers
Cultural Barriers
Differences in Time and Place
Paraverbal Communication Skills
The Power of Pitch
The Truth about Tone
The Strength of Speed
Speaking Like a STAR
S = Situation
T = Task
A = Action
R = Result
Summary
Listening Skills
Seven Ways to Listen Better Today
Understanding Active Listening
Sending Good Signals to Others
Asking Good Questions
Open Questions
Closed Questions
Probing Questions
Appreciative Inquiry
The Purpose of AI
The Four Stages
Examples and Case Studies
Mastering the Art of Conversation
Level One: Discussing General Topics
Level Two: Sharing Ideas and Perspectives
Level Three: Sharing Personal Experiences
Our Top Networking Tips
Advanced Communication Skills
Understanding Precipitating Factors
Establishing Common Ground
Using “I” Messages
Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations